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Poor internet speed? You'll be able to swtich providers soon!

More rights to household broadband consumers

Switching broadband provider will be much more simple!

We're all familiar with switching our household energy providers to get the best deal, regardless of contract lengths or commitments. But until now this fundamental consumer right hasn't extended to the world of broadband providers, whose contracts are often in excess of 18 months.

Currently if you're tied into an internet package and want to leave before the end of the contract you can face exit charges, which can sometimes be over £100. Even those at the end of their agreements struggle to switch due to all the hassles of contacting existing and future providers, but with Ofcom's new rules the process of changing will become much more simple.

If you've got a basic broadband deal you'll surely benefit from this ruling, but if you're one of the 63% of UK households who have broadband, calls and TV all from one provider the switch will still be tricky. Despite this though, if you're experiencing slow speeds or if you're unhappy with your supplier, Ofcom has made the process of swapping much easier.

From June 20th there'll be a dedicated service for those who get their broadband and landline from a provider who uses the Openreach network (BT, Sky, TalkTalk and EE), and you'll only need to contact your new supplier, who'll in turn do all the leg work for you.

So if you've been struggling with poor internet or customer service from your broadband company, the power will be in your hands. This change should make the market more competitive too, with companies offering increased speeds at better prices to keep your custom.

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