- Round-the-clock commitment
- Full IT monitoring
- Optimised performance and availability
- Peace of mind
360° managed IT support
We love technology and we know our IT support can transform your business for the better.
We provide a full 360° managed IT support service package to businesses across Sheffield, Oxford and up and down the UK, which will help your company realise all the benefits that come from outsourcing your IT.
Whether you're a single site or multi-site operation, we offer a flexible range of service options, from remote back-up and monitoring of your in-house infrastructure through to taking responsibility for all aspects of your IT and telecommunications, as a fully-managed service.
To put it simply, we provide a complete programme of IT support for all your IT and communication services.
Our IT support services:
- 7 days a week
- 365 days a year
- True all-round IT management
- Comprehensive service management
- Incident management
- Nationwide network of field engineers
- Highest level of incident resolution
- Certified IT hardware reseller
- HP, Cisco, ZyXEL registered
- Unrivalled portfolio of IT Technology
- All new & upgrade equipment available
- 24 hours
- 7 days
- 365 days a year
- Fully skilled server support
- Highly qualified engineers
- Full network installation service
- Engineers across the UK and Ireland
- Supporting time critical installations
What's included with our IT support solutions?
- 24-hour system monitoring
- Unlimited telephone support
- Unlimited remote support
- Server management & maintenance Ongoing computer maintenance
- Support for printers & networking equipment Backup management
- Virus removal
- Warranty management
- Annual system audit
- Annual security assessment
With our IT support we help you with all the requirements you have with your systems and equipment, to make sure absolutely everything is covered.
We’re there for the day-to-day care whenever you need us, and we’ll also check on your medium to long-term IT health too, without you even needing to ask us to.
Your IT infrastructure will be remotely monitored 24 hours a day, and once a year we’ll perform an IT health check so you know your system is still operating to maximum efficiency.
See what some of our customers have to say...
I am always impressed by the quality of knowledge that DuoCall staff possess. I deal mainly with Trudy and Louise and they never make me feel like a nuisance. Quieries are always dealt with promptly and efficiently, I just wish all our suppliers were as well trained at their jobs. A pleasure to do business with.
Leanne Race | Broadsword, UK
As a provider of staffing service to the healthcare sector, having a reliable IT and communications infrastructure is paramount. Choosing DuoCall as our provider was easy. At every stage they have been extremely consultative and helpful with planning our requirements. Their support service is fantastic and nothing is too much trouble and available when we need them. Recently DuoCall have installed our new server and I can't say anything but utter praise for the way they undertook the work. Fantastic at every stage of the process. I would definitely recommend them to anyone. Thanks again DuoCall!
Dave Steen | Educare Staffing Limited, Sheffield
What Can I Do Next…
- Call our friendly Sales Team with any queries or feedback on 0333 313 5000
- Drop us an email anytime at firstname.lastname@example.org
- Find out what our customers say about us in our Case Studies section