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IT network maintenance

DuoCall’s IT maintenance services are managed and delivered through a single point of contact in our 24 hours a day, 7 days a week, technical assistance centre. This means that our wide network of experienced field engineers are also on hand, anytime you need them, to provide an efficient and responsive multi-vendor support solution for our partners and their end-user customers.

Our services include

  • UK, Ireland and mainland Europe coverage
  • A dedicated service desk analyst for customers' single point of contact
  • Network and server support
  • A guaranteed response within a defined service level agreement
  • Nationwide spares locations
  • A large network of skilled and accredited field-based engineers
  • 24 hours a day, 7 days a week service desk with call-logging facility
  • Service delivery management
  • Remote and on-site trouble-shooting services

All our engineers hold the necessary accreditations in leading-edge technologies and legacy equipment, enabling DuoCall to support multiple vendors and technologies, including Cisco, Microsoft, Citrix, CA and VMware.

What Can I Do Next…

  • Call our friendly Sales Team with any queries or feedback on 0333 313 5000
  • Drop us an email anytime at enquiries@duocall.co.uk
  • Find out what our customers say about us in our Case Studies section

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