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round-the-clock commitment to deal with all issues as soon as they occur

IT network management

IT network management is a round-the-clock commitment to deal with all issues as soon as they occur. We all know that calling engineers out after the network has gone down is expensive and time consuming; using DuoCall’s network management service means you would never have to do this.

Overview

With networks demanding constant attention it has never been more important to have the right IT network management in place.  A trusted remote technical support team who are available to monitor your networks can provide reassurance to you.

Committed to supporting its customers, DuoCall can deliver remote network monitoring via a safe and secure environment at all times.

From its Network Operations Centre (NOC), DuoCall can oversee a wide range of complex networks across the UK, and Ireland, and quickly notify you of any problems before they have a major impact on your business. Remote monitoring can save you time, disruption and the expense of a call-out.

Optimised performance and availability

DuoCall’s remote IT network monitoring provides supervision of all devices under contract with DuoCall and will inform you of any problems that could affect the performance of the overall IT network infrastructure.

The types of events monitored include:

  • Device failures
  • Module failures
  • Power supply failures
  • Link failures
  • High utilisation

Reporting

DuoCall provides a state-of-the-art reporting engine with an effective web-based console that allows network visibility across your complete IT network infrastructure.

Key product features:

  • High-level summary views
  • Topology and event search views
  • Monitor performance and alerts
  • Reports for common performance metrics

IT network incident service

In addition to notifying your customers of incidents DuoCall are able to offer an IT network incident service. This service will provide you with access to DuoCall’s skilled engineering teams to assist with the incident in question and ensure that any problems are quickly resolved.  All incidents will be logged and managed through the DuoCall incident management system.

Through secure access to the customer infrastructure via one or more MPLS links, DuoCall is also able to use advanced diagnostics and troubleshooting skills so that any non-hardware related incidents can be identified.

Key features of remote network monitoring include:

  • Active monitoring
  • Retrospective network reporting
  • Performance monitoring
  • Network failure reporting
  • Central network error log

The system will assist you with:

  • Network visibility
  • Network troubleshooting
  • Network reporting
  • Failure notification
  • Multi-user access
  • Security

Customer portal

The portal provides key functionality and includes user-specific topology map displays, event log views, and real-time MIB table/graph displays. This web-based module will enable customers to have full visibility of their infrastructure health. Your customers will have full multi-user access, which will provide the ability to view, monitor, remotely manage, and report on the whole network through a single interface. This is a vital part of the solution and is extremely flexible. There are over 400 reports which can be set up and run with as much or as little information as required.

Summary

DuoCall is committed to providing custom-made support solutions to meet your needs. Assisting customers across the UK and Ireland means DuoCall has the technical skill, resource and knowledge to remotely manage your customers’ networks at any time. Remote monitoring allows DuoCall to thoroughly inspect and repair any IT network problems from its network operations centre which in turn provides an effective, reliable service to ensure your network runs at its best at all times.

To find out how we can assist you further with your IT network management requirements please contact DuoCall today where one of our customer service representatives will be more than happy to deal with your enquiry in more detail. 

Duocall-educare-logo

As a provider of staffing service to the healthcare sector, having a reliable IT and communications infrastructure is paramount. Choosing DuoCall as our provider was easy. At every stage they have been extremely consultative and helpful with planning our requirements. Their support service is fantastic and nothing is too much trouble and available when we need them. Recently DuoCall have installed our new server and I can't say anything but utter praise for the way they undertook the work. Fantastic at every stage of the process. I would definitely recommend them to anyone. Thanks again DuoCall!

Dave Steen | Educare Staffing Limited, Sheffield

What Can I Do Next…

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  • Drop us an email anytime at enquiries@duocall.co.uk
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