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flexible, scalable and resilient IT solutions

Managed IT services

Customers are increasingly being put under pressure to install flexible, scalable and resilient IT solutions that can respond quickly and efficiently to the ever-changing demands of their business. The advance of new technologies coupled with the demand for IT upgrades is driving organisations to depend ever more on the expertise of specialist IT managed service providers to replace or supplement their in-house IT.

What is DuoCall managed services?

DuoCall offers a suite of proactive managed services that are designed to fit with any customer requirement. Standardised services levels, technology-focused core components and change management provide DuoCall’s customers with a first-class, flexible, cost-effective service that proactively monitors, manages and improves customer networks 24 hours a day, 7 days a week.

The managed service levels are set out simply below and comprise: Lite, Essential and Premium.

Managed servicesLiteEssentialPremium


 Break fix

 Monitoring and alerting

 Summary reporting

 Reactive incident

 Inclusive RU budget / device


 Change management

 Problem management

 Proactive incident

 Ad-hoc reporting

 Full SDA reporting

The benefits:

  • Modular toolkit of services to tailor solutions
  • Responsive, proactive management of IT systems
  • Agility to flex and scale the managed IT solution

What Can I Do Next…

  • Call our friendly Sales Team with any queries or feedback on 0333 313 5000
  • Drop us an email anytime at
  • Find out what our customers say about us in our Case Studies section

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