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Industry-leading customer support comes as standard.

Support

Welcome to DuoCall support

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Technical help always at the ready to deploy, manage and maintain your services.

It's our job to manage all of your IT and communications' requirements, so when you need help you’ll never need to go anywhere else! Whether you have a quick question, need advice or a problem sorting, whatever it is our customer support team is always ready to help you.

  • Our emails are monitored 24/7 and we promise to respond to you within four working hours.
  • We don't have an automated message on our line; you'll get straight through to one of our support agents who is equipped to help.
  • If we're helping you out with something, we'll never leave you wondering what stage we're at. We'll keep you regularly updated.
  • Once we've fixed a problem for you, we'll let you know what the problem was, how we fixed it and if we can avoid it happening again in future. We like to think ahead to make sure your business has the best protection against any disruption.

Our out-of-hours support

DuoCall offer an out of hours support service covering all our products with an SLA and telephone lines that have a specified Care Level (dependant on business requirements).

We're happy to discuss these options with you because we want to make sure you feel comfortable that your business has the cover it needs to function.

We've got options to suit all needs. Whether you receive all sales calls over a telephone system, or need to ensure your e-commerce website is constantly connected throughout the day, we're here for your business.

And because we're not tied to a specific product set we've got the flexibility to offer bespoke support across all of our services.

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DuoCall have been our saviour of the last 18 months, having monitored our full communications infrastructure initially and now put in place the best tariffs for both our mobiles and landlines. One point of contact has really helped us and has given us peace of mind.

Andy Cardell | Airblast Eurospray, UK

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I'd like to let all the team know that they're doing a fantastic job! We're very pleased at the way these [internet] transitions are being handled. The service received from everyone at DuoCall is personable and of a high quality. I'd especially like to highlight the way Andrew is managing these new order installations. Top job!

Ravi Kadara | Continental Tyres, UK

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As a provider of staffing service to the healthcare sector, having a reliable IT and communications infrastructure is paramount. Choosing DuoCall as our provider was easy. At every stage they have been extremely consultative and helpful with planning our requirements. Their support service is fantastic and nothing is too much trouble and available when we need them. Recently DuoCall have installed our new server and I can't say anything but utter praise for the way they undertook the work. Fantastic at every stage of the process. I would definitely recommend them to anyone. Thanks again DuoCall!

Dave Steen | Educare Staffing Limited, Sheffield

What Can I Do Next…

  • Call our friendly Sales Team with any queries or feedback on 0333 313 5000
  • Drop us an email anytime at enquiries@duocall.co.uk
  • Find out what our customers say about us in our Case Studies section

Get in touch with us using our online form

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