Increased communication demands
DuoCall provide Langley with the freedom to grow
Cloud computing provides instant solution to increased communications demands
Following rapid development of their products, people and market share, leading suppliers of high performance waterproofing systems, Langley, were faced with the issue of increased demand on their communication systems.
The firm called upon South Yorkshire-based DuoCall Communications to review their existing email system and devise a solution to offer a more responsive, secure and adaptable service that would grow in tandem with the company.
Explains Stuart Mundell, office manager at Langley: “With increased demand for our products and services, we expanded our team of field sales representatives and needed to support them in their role with the right communications system.
“DuoCall listened to our requirements, quickly gained an understanding of our business and presented a cost effective solution which addressed all of our needs.”
Explains James Bradley, co-director at DuoCall: “Cloud computing provided the perfect solution to Langley’s communication requirements. Every business we work with needs room to grow and Langley was no exception.
“Using our Hosted Exchange service, we can add unlimited new mailboxes for email as and when required, giving freedom to grow with no initial investment in upgrades or additional licence costs.
“Office and field-based employees benefit from ‘real time’ access to their email and shared calendars which has had the immediate effect of enabling staff to implement and action customer communications wherever they may be.”
The DuoCall system backs up all data for seven years to prevent any loss of information due to user fault or technical damage. This ensures full disaster recovery for almost a decade.
Adds James: “We maintain Langley’s business lines and calls, IP connectivity, Mobile, Blackberry and email communications so they can focus on providing roofing systems without worrying about technological issues.”
Concludes Stuart: “DuoCall have provided us with a solution that has exceeded our expectations. The new system supports our planned business growth by enabling our staff to work even more efficiently.”
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